Frequently Asked Questions and Tips


| Tech Tips of the Week |

FAQs AND TIPS: Click on a Question/Tip Below to Bring You to the Answer

Check http://www.apple.com/pro/tips/ for helpful tips from Apple


Question:
How do I change/edit the song name and/or artist after dowloading a CD to iTunes? Can I print the list of songs in my album?

Answer:
You can change the name, title, etc. of any song very easily. Select the song from your list, then type Command I to open the Information window. Go to the "Info" pane and change whatever fields you'd like, including adding Comments if you'd like. The "Options" pane lets you set the Volume Adjustment. The "Artwork" pane lets you add your own artwork. You can also print a CD Jewel Case Insert, Song Listing, or Album Listing, by simply choosing an Album Folder, then going to the Print Menu.


Question:
How do I take a screenshot?

Answer:
If you do not use
SnapnDrag, a free screen capture tool for those using OS 10.2 or above, or Apple's "Grab," found in the Utilities Folder in Applications, THEN try the keyboard shortcuts for taking screen shots.
  • To take a picture of the entire desktop, press Command, shift , 3. The PDF should show up on your desktop.
  • If you want only part of a document or window, press Command, shift, 4. A "crosshair" icon appears. Click and hold while you scroll around the object to copy. Release and it will appear as mentioned above.
  • If you want an entire window, but not the desktop, press Command, shift, 4, crosshair appears, push space bar, changes to camera. Move it to the window you want a shot of and click the mouse.

SnapNDrag lets you take a screenshot by just clicking a button and dragging the resulting screenshot off, and you can save files in both jpg and TIFF format. It provides more flexibility than using keyboard shortcuts, and is very simple to use.


Question:
How do I get rid of the white background around my images?

Answer:
Using either Photoshop or Photoshop Elements, applying the Multiply Layer Blend Mode makes white transparent. It is a useful technique to eliminate white backgrounds in order to superimpose text on another image, such as a signature. It works with scanned images and any images saved as TIFF, JPEG or EPS, as well as PDFs.


Question:
Are Macintosh computers susceptible to the worms being passed from one PC to another PC?

Answer:
Well, in a word, yes. See Kate Orescanin's article on worms
here.


Question:
Why didn't my post show up on the Message Board?

Answer:
Your post most likely did not show up because your browser did not reload the page; it simply pulled it out of cache. Please reload your page and it should then appear, or quit out of your browser and log back in. Also, DO NOT BOOKMARK the Message Board page or it will pull it out of cache each time instead of refreshing.


Question:
My flat panel iMac doesn't have a reset switch. How do I reboot my computer if I get stuck?

Answer:
The new iMac doesn't have an obvious reset switch; however, you can reset it. Apple suggests that you press and hold the power button for five seconds when your iMac is unresponsive. In most cases, this will restart your iMac -- and, of course, cause you to lose unsaved changes in open documents. If holding down the power button doesn't work, unplug the computer.


Question:
How do I make an "Alias"?

Answer:
To make an Alias, select the item, go to File/Make Alias. You get what looks like an exact copy of the original, only it is very small. To find the original, select the Alias and press Command-R or to to File/Show Original. You can put an Alias in the Startup Folder and that item will appear every time on startup.


Question:
How Can I Check to See If a Message I Receive is a Hoax?

Answer:
Sometimes our mailboxes get really cluttered with forwarded messages about some sick or lost child, chain letters that require us to send to 5-10 friends or something terrible will happen, or notices of new viruses that will eat our computers. Most of these are hoaxes or urban legends and require no further action from us. Before we forward these messages on to our friends, we need to check out their authenticity. There are several sites that have already done the research and have listed the scams, hoaxes, true and false viruses and urban legends. If in doubt, go to:


Question:
There is No Bcc (Blind Carbon Copy) Header in the Version of Mail that Ships with Jaguar. Does Bcc Appear in Panther's Mail?

Answer:
Both Jaguar's Mail and Panther's Mail offer Bcc headers, but neither displays that header by default. To add it in Jaguar's Mail, create a new message and select Add Bcc Header (Command-Shift-B) from the Edit menu. In Panther, choose Bcc Header (Command-Option-B) from the View menu.


Question:
Can I Close Multiple Open Windows at the Same Time?

Answer:
Don't waste time closing windows individually. Option-click the red close button at the top left of any open window, and all windows will close simultaneously.


Find/Change Tip from Marlene Frey

When you copy/paste something like a webpage or e-mail, or copy/paste to Appleworks and don't want some of those big gaps, you can just figure out the number of spaces that are usually used in a gap, hit the space bar that number of times in the find box, leave change blank, click Change All and, voila, those big gaps are gone. There is another use for this tip. If you receive one of those e-mails with >>>>s included, copy the >>>s and then go to the Find/Change in the Edit Menu of AppleWorks, paste in the number of >>>s sent to you into the Find section, tab to the Change section and put the cursor there. Then select the Change All option. They will all disappear. You can then copy your message and send it to your friends without all the >>>s!


Printing and Backing Up Your Address Book in OS X Mail

To Print:
Open Address Book. Go to to File>Print (Command-P)
Change Copies & Pages to Address Book
Select Email List (Print will show Phone List)
Print

To Back Up:
To make a backup copy of entire Address Book, go to Home>Library>Application Support>AddressBook
Copy to floppy, zip, external drive, CD, etc.


Keyboard Shortcuts

Keyboard shortcuts won't help you much if you can't remember what they are, or if they don't exist for the commands you use most often. Panther lets you define your own keyboard shortcuts for almost any command in any application. In Keyboard Shortcuts, click on the plus-sign (+) button to add a new shortcut. In the resulting dialog box, select Finder from the Application menu and in the Menu Title field, enter the name of the command you want to assign a short to. Then decide what keyboard shortcut you'd like to use. The challenge is finding a shortcut that hasn't been assigned to something else. Once you've found an available shortcut, click on the Add button. Applications must be restarted before you can use their new keyboard shortcuts.

Tricks with the Left Corner Keys-

Tab Key-
· Will move your cursor from one blank to the next in a form, left to right and top to down.
· Hold Shift and Tab, the cursor moves back one space.
· Tab Key will also move/select from one icon to the next on your desktop in Finder.
· And from one file in a window to the next one down. When what you want is selected, use -O to open.

Caps Lock-
Obviously it changes lower case to caps. It can also show you if your Mac is just lagging or has crashed. When you press it and the light does not come on, you've got a problem. If it does come on, the Mac is just lagging.

Shift Key
-
Hold down while selecting multiple files to open or move all at once.

Control Key-
· Hold it down while you place the cursor on an icon and click on the mouse. A Pop-up menu opens. Try it on an application icon, a folder, even the desktop.
· With +Control + Power Button, you force restart the Mac.

Option Key-
· Changes key symbols. Example­in Helvetica, Option V makes. Use Key Caps to see other variations.
· Hold and click size box on a window­makes it full screen.
· With Command at startup, rebuilds the desktop (not necessary in OS X).
· With + esc, force quits an application.
· Hold while selecting Empty Trash - empties locked items.
· Hold while dragging icon to desktop. It makes a copy of the file.

Command Key-
The most frequently used modifier key. Many of you use keyboard shortcuts and know what + other keys will do. A side note on this. At a previous Lab, we had an older Mac running OS 7.5 with a missing menu bar. Knowing that + I will open Get Info, plus some other combinations helped us get some of the necessary work done before we could correct the problem. If, for some reason, we hadn't had a mouse, we could still have done some of the work using + keys.

Question:
What are the Internet settings for my ISP?

Answer:

ISP Settings

NAME

DIAL UP NUMBERS

DNS
NUMBERS

DOMAIN

SMTP

POP

Crystal Wind

527-2520

205.160.242.2
205.160.242.10

xtalwind.net

smtp.xtalwind.net

pop.xtalwind.net

Citrus Infinet
453-5335
417-6775

198.22.1.108
198.22.1.107

infi.net

mail.mindspring.com

pop.infi-net.mindspring.com

RoadRunner

cable 
 

tampabay.rr.com

smtp-server.tampabay.rr.com

pop-server.tampabay.rr.com

Digitalusa 
527-0511
465-6505
(Marion County)

207.30.17.140
138.210.81.3 

digitalusa.net

smtp.digitalusa.net 

pop3.digitalusa.net 

Atlantic 

417-2110 

209.208.42.132
209.208.25.18

atlantic.net 

smtp.atlantic.net 

pop3.atlantic.net 

Shadrach

637-0102

No DNS
 

mail.shadrach.net

mail.shadrach.net